DELIVERY TERMS & CONDITIONS
We make it our duty to provide you with the most satisfying shopping experience, which are shown through our almost 100% customer feedback rates. If there are any problems with your purchase, we endeavour to rectify it in a helpful, expeditious and professional manner. Additionally, for your convenience, we generally aim to respond to your enquiries within 24 hours of the request (weekdays).
All paid orders are promptly processed and dispatched in majority of the time on the same day if the order is received and paid for by 2pm on weekdays, excluding public holidays.
Furthermore, next day delivery service is available for an additional cost. However, this service by courier excludes Northern Ireland, certain parts of Scotland, Scottish highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14,AB 10-56, BT17-94, DD1-11, DG 1-16, DT 1-11, EH55, FK 8-21, GY 1-9, HS 1-9, IM 1-99, IV 1-63, KA 3-30, KW 1-17, KY 8-16, ML12, PA 20-78, PH 1-50, PO 30-41, RD 1-4, TD 1-15, TR 21-25, ZE1-3.
Scottish islands including postcodes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 and Channel Islands or other mainland UK Islands.
Custom Duties and Other Taxes:
We cannot be held responsible for any import taxes or duties or other charges levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
We do not sell counterfeit, copies or seconds of any products so you can buy with confidence. As an UK VAT registered company, we are offering 14 days hassle free return policy for all EU customers. Customers can return any products within 14 days after the delivery date for replacement for a full refund ((excluding refund of PRIORITY, EXPRESS OR COURIER POSTAGE CHARGE). We cannot refund any courier charges if opted by you at the time of the placing the order. A 20% restocking fee will apply for unwanted goods returned after 14 days. This does not affect your statutory rights.
Any returned product must not have been used in any way and it needs to be in its original condition as delivered i.e. unopened with any seals and packaging intact. We cannot accept any opened product unless it is due to manufacturer defect.
We can only refund or replace items we actually receive. To ensure receipt please return the item by a Royal Mail Recorded SIGNED FOR service, this will provide you with a proof of receipt by us. Please ensure you include your order reference and reason for return otherwise your refund could be delayed.
In accordance with distance selling regulations, you have the right to cancel your Order for up to 14 days after the day of delivery.
A refund for the monies paid by you for Goods will be refunded to you in 14 working days in same way as the original payment has been received by us. PLEASE NOTE PRIORITY, EXPRESS OR COURIER POSTAGE CHARGE WILL NOT BE REFUNDED TO YOU if you have opted for this service at the time of the placing the order.
If the order is cancelled by you, Goods must be returned to us at your own expense within 14 days and in its original condition with all its accessories and packaging. Goods needs to be returned to us unused and unopened with any seals and packaging intact. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage.
We reserve the right to administration charge 20% for unwanted goods received by us after 14 days. We can only refund or replace items we actually receive. To ensure receipt please return the item by a Royal Mail Recorded SIGNED FOR service, this will provide you with a proof of receipt by us.
Goods should be examined upon receipt of the same. If the Goods are faulty or damaged you must notify us at firstname.lastname@example.org within 7 working days of your receipt of the Goods. We will provide you with full return details. Upon return of the faulty product we will, as appropriate, repair and return the Goods to you or deliver replacement Goods to you.
To cancel the order, please INCLUDE the following information and send to email@example.com
- Reason you wish to return Item - Faulty, 14 Day Refund, 14 Day Exchange (If faulty please specify fault)
- Your Name
Any queries and concerns, please feel free to contact us at firstname.lastname@example.org. We will endeavour to respond as soon as we can.